Support

Find answers and get help with your store.

Search the documentation and answers from resolved tickets, report bugs , or open a private ticket for an extension you bought.

Search Answers

A headset linked by dotted paths to an open book, two speech bubbles, a yellow ticket stub and a browser window showing a bug.

Support Tickets

Technical Support / Bugs

Showing 20 of 520 tickets.

Closed Public

#415: OSMap Pro XML Sitemap Not Behaving as Expected
- By Mickey Mouse
- Opened 08/08/2025
- Updated 08/19/2025 by Mickey Mouse
Pending Public

#428: Standard Shipping methods problem with price based order
- By Jamis Paulson
- Opened 08/14/2025
- Updated 08/14/2025 by Adam Melcher
Closed Public

#424: Email Token Lifetime
- By Chris Elliott
- Opened 08/13/2025
- Updated 08/14/2025 by Chris Elliott
Closed Public

#425: Hikashop Shipping Plugin appears in J2 Commerce Shipping Plugins list.
- By Terry Pollard
- Opened 08/14/2025
- Updated 08/14/2025 by Olivier Buisard
Closed Public

#403: cart clearing on failed CC processing..
- By Kee
- Opened 08/01/2025
- Updated 08/13/2025 by Adam Melcher
Pending Public

#419: Can't open or create new product pages
- By Elly Stemerdink
- Opened 08/10/2025
- Updated 08/10/2025 by Adam Melcher
Pending Public

#416: header conflict with GLENON template for cart and checkout - REPOST
- By Massimiliano Monterosso
- Opened 08/08/2025
- Updated 08/08/2025 by Olivier Buisard
Closed Public

#372: Moneris no longer supports The plugin integrates the eSELECT Plus Hosted Paypage
- By Chaka Zulu
- Opened 06/23/2025
- Updated 08/06/2025 by Olivier Buisard
Pending Public

#406: MR
- By Pascal Rousseau
- Opened 08/05/2025
- Updated 08/05/2025 by Olivier Buisard
Pending Public

#402: header conflict with GLENON template for cart and checkout
- By max
- Opened 07/29/2025
- Updated 08/03/2025 by Olivier Buisard
Closed Public

#396: Bootstrap 5 Template Overrides
- By Britt Ambrose
- Opened 07/23/2025
- Updated 08/02/2025 by Adam Melcher
Closed Public

#400: Pending orders cancelled
- By Pete Stewart
- Opened 07/28/2025
- Updated 08/02/2025 by Adam Melcher
Closed Public

#401: Options for Downloadbles
- By Chris Elliott
- Opened 07/28/2025
- Updated 08/02/2025 by Adam Melcher
Pending Public

#399: Moving the description
- By Nevs Meeb
- Opened 07/27/2025
- Updated 07/27/2025 by Adam Melcher
Pending Public

#389: Content encoding error
- By Antonio Cornacchia
- Opened 07/17/2025
- Updated 07/20/2025 by Olivier Buisard
Pending Public

#388: Essential menu items.
- By Antonio Cornacchia
- Opened 07/17/2025
- Updated 07/18/2025 by Adam Melcher
Closed Public

#387: J2Commerce tab shows info from latest product on all products
- By Kris De Pril
- Opened 07/17/2025
- Updated 07/17/2025 by Olivier Buisard
Pending Public

#386: Product with shipment and download
- By Sigrid Gramlinger
- Opened 07/16/2025
- Updated 07/16/2025 by Adam Melcher
Closed Public

#384: Stuck at Shipping Address on Checkout
- By Michael Weber
- Opened 07/14/2025
- Updated 07/16/2025 by Adam Melcher
Closed Public

#380: The checkout button gets stuck processing payment
- By Pilar Dávila Dávila
- Opened 07/08/2025
- Updated 07/11/2025 by Adam Melcher

Get help from the people who wrote the code.

Find Answers

Find the answers you need today.