#389 Content encoding error

Posted in ‘Technical Support / Bugs’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by Olivier on Sunday, 20 July 2025 20:32 UTC

Antonio Cornacchia

Hello

installing the latest J2Commerce installer (com_j2store_v4-4.0.16-pro), I get this error:

Content encoding error

The page you are trying to view cannot be displayed because it uses an invalid or unsupported form of compression.

Contact the website owner to inform them of the problem.

how can I fix it?

Thanks

Olivier

Hello Antonio,

is this happening in the administrator console or in the frontend? In what page(s) do you get this error? 

Olivier.

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Antonio Cornacchia

Hi Olivier, in administration.

Olivier

If it is all of the administration, this is probably related to the module that handles the extension's menu.

If you can accesss the database, try and disable the module mod_j2store_menu from the database extensions table.

Olivier.

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Antonio Cornacchia

Oliver, it was already disabled.

Olivier

Ok, Antonio. We will need more information to be able to help. Can you edit the ticket and add the site's credentials? Thank you!

Olivier.

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