Support
Find answers and get help with your store.
Search the documentation and answers from resolved tickets, report bugs , or open a private ticket for an extension you bought.
Browse
Go straight to answers for your extension.
Each topic holds the public answers from resolved tickets, and a private ticket is one select away when yours is new.
Search
Search the documentation and past answers.
Most questions already have an answer in the documentation or in a resolved ticket, so searching is usually the quickest way to solve the problem.
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Answers From Resolved Tickets
Fixes from resolved support tickets, sorted by category.
Documentation by Version
Documentation for J2Commerce 6, the current release: setup, the catalog, taxes, shipping, orders, template overrides, migration and the REST API. Open the J2Commerce 6 documentation.
Documentation for J2Store 4 (also released as J2Commerce 4), for stores that run it today. Open the J2Store 4 documentation. When you are ready to move to J2Commerce 6, start with the migration guide.
Channels
Choose the best way to get help.
Use the docs for how-to questions, GitHub for bugs and feature ideas, and a ticket for help with an extension you bought.
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Documentation
Step-by-step guides for setup, the admin screens, extension development and the REST API.
Open to Everyone
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Public Issue Tracker
Report a bug or request a feature in the public j2commerce repository, and follow the fix from report to release.
GitHub Account to Post
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Ticket Support
Private help with an extension you bought, covering installation, configuration and bugs in that extension.
Included with an Extension Purchase
Public Records
