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Closed Public Category: Customer Service Ticket #89

PDF invoice

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Conversation

Udi Tiran

Hello team 

I migrated from J3 and J2 Store 3.3.20 pro to J4 and J2  4.0.10 PRO 

ON the J3 I had an app for PDF invoices. after migrating it has become disabled. If I try to enable it, it provides an error.

Can you please provide new add version?

 

This is critical as my client is using a 3rd party logistic provider who is cc'ed to the email with the invoice and can use the invoice for the shipping (they don't have access to the Joomla & J2 system. 

Thank you 

 

Attachments

Screenshot 2024-12-24 170123.png
Screenshot 2024-12-24 164831.png
Olivier Buisard Staff

Hello Udi,

one of the steps before upgrading J2Store 3 to J2Store 4/J2Commerce on Joomla 4 is to make sure that additional apps have a compatible version available for Joomla 4.

When the app is not compatible, it is disabled from use by default. 

We are actively working on upgrading add-ons for Joomla 4, but the list is long. Therefore, we usually upgrade those on a 'need' basis.

We also do not have all the add-ons in our possession. If you have the pdf invoice add-on for J2Store 3 available, please send it to us so we can upgrade it.

Until a compatible version is created, you won't be able to use PDF invoicing in J2Commerce.

Olivier.

Udi Tiran

Hello Oliver, 

Thank you for your reply! (wasn't expecting on on Chrismass day)

I don't have the app upload file but I was able to download the app folder from public_html/plugins/j2store

I hope that's okay. 

Thank you very much for you great service. 

Happy holidays

  

Olivier Buisard Staff

Hello Udi,

Happy Holidays to you as well!

Yes, I think the folder of the plugin should be enough, I will see from the installer if something was uploaded somewhere else.

You can zip the folder and add it to your ticket.

Thank you!

Olivier.

Olivier Buisard Staff

Thanks, I got the file. 

Sometimes the files don't attach if looking suspicious by the system... Php files are usually dimmed dangerous. I noticed that if a php file has 'script' into its name, it is rejected...

In any case, I will work on it in the next few days.

Olivier.