Advanced Notifications
Send each order alert to the right person by country, status, product or vendor, and get scheduled low-stock warnings as well.
Order Statuses
Let the status send its own email.
Change the status, check Notify Customer, and the right email goes out in the same save. Your shoppers hear from you the moment their order moves.
Order Updates
Automatic status emails at every order step.
A status email goes out the moment an order moves, so shoppers feel confident from checkout to delivery and know exactly where their order stands.
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66%
Feel anxious at least sometimes after placing an order.
Narvar, 2025
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8
Order statuses ship in the core, each with its own email.
In core: order statuses
Order Statuses & Emails
Create your own emails triggered by the order status.
Order statuses trigger the email, and the action log records who made each change and when.
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Eight Statuses, Ready to Use
From pending payment to shipped and delivered, the core ships eight statuses, and you can add your own for a workflow that’s actually yours.
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A Template for Every Status
Every status carries its own email template, edited in the same admin, so the wording is yours, not a placeholder.
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Sends the Moment You Change It
Flip an order to Shipped with Notify Customer checked, and the shipped email goes out in the same save.
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Logged Like Everything Else
A status change is logged with who made it and when, the same as any other change in your store.
The status you set is the status your integrations see
ShipStation and any app listening for an order event all react to the same status change, so you don’t update the order twice: once for the shopper, and once for the tool that runs your warehouse or your books.
- Guests and registered customers both get the status emails on the order they placed, with no account required to receive them
- Canceled and failed orders carry their own templates too, so every message reads in your own words
- Every status change writes to the order’s action log, so you can always see who changed an order and when
- Add a status of your own where the built-in eight don’t cover your workflow
Redline Superstore, a powersports parts retailer, runs its store and checkout on J2Commerce. See more stores.
Going Further
Order event apps for marketing, fulfillment and paperwork.
Marketing, fulfillment and paperwork apps all react to the same order events core already fires.
Klaviyo
Send cart, checkout and order events to Klaviyo with full customer profiles, so your Klaviyo flows can follow up with every shopper.
PDF Invoice
Attach a branded PDF invoice to every order confirmation email, and let customers download their own copy.
Featured ShipStation
Push orders to ShipStation automatically when they reach your chosen status, and get tracking numbers back in your store.
FAQ
Common questions on order statuses and emails.
Yes, when you tick Notify Customer as you change the status. That status’s email goes out in the same save. Leave it unticked for an internal-only change.
Eight, covering everything from pending payment to delivered and canceled. You can add more for a workflow specific to your store.
Yes. Each status has its own email template, edited in the same admin as the rest of your store.
It can. Apps and connected services that listen for order events react to the same change, and the action log records who made it.
Send every shopper the right update automatically.
Download J2Commerce 6 and start selling today.
