The Customer Note that was added in the ordering process at checkout is not visible in the order overview anywhere.
In Backend its quite hidden inside the Field "Note for the customer" on the top right side.
#983 Customer Note is not visible in the Order
Posted in ‘Technical Support / Bugs’
This is a public ticket
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J2Commerce
Version
J2Commerce v6
Latest post by Adam Melcher on Tuesday, 25 August 2026 13:52 UTC
Tuesday, 25 August 2026 10:16 UTC
Elisa Foltyn
Tuesday, 25 August 2026 12:07 UTC
Adam Melcher
Elisa,
The Customer Note that was added in the ordering process at checkout is not visible in the order overview anywhere. - are you referring to the front end order view for shoppers?
Adam
Growing Together
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Tuesday, 25 August 2026 12:24 UTC
Elisa Foltyn
Hi Adam, yes exactly.
For the Frontend View the Customer is not able to see his note anymore.
For the Backend View the Administrator has to search it in the box "Note FOR the customer (wrong german translation) -> English Field Name is "Customer Note" which is not obvious and should be more in sight.
thank you
Elisa
Tuesday, 25 August 2026 12:52 UTC
Adam Melcher
Elisa,
Can you create a PR with the proper translations so I can have it included in the upcoming release?
As far as the location on the order page, we tried to place it above the fold for easy visibility - where did you expect to see it?
Growing Together
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Tuesday, 25 August 2026 13:25 UTC
Elisa Foltyn
Maybe above the Order Items with red note, because its a customer note for the order, not just a unimportant info. Maybe they say something that needs to be considered.
thank you :-)
Tuesday, 25 August 2026 13:52 UTC
Adam Melcher
Elisa,
Let me see what I can do. On another note, I also added a new filter to the orders view in the backend that allows you to filter guest orders and there is a distinguishable icon next to their name that makes it easy to see guest orders as well.
I will close this ticket and work on customer note item.
Adam
Growing Together
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