Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by Olivier on Saturday, 15 August 2026 03:04 UTC
Hello!
When I modify the "Thanks for your order" email template in Email Templates Manager, the unmodified original is sent to the customer (without my modifications). I removed the Orderd/Processing/Shipped section from the template.
When I save the modifications, j2Commerce remembers my changes when I go back in to view the template, but the customer receives the default email template (my changes are ignored).
Can you help?
Thank you!
Tom Hammond
I am running the latest version of Joomla 6 and j2Commerce. :)
Thank you!
Tom Hammond
Hello Tom,
if you are testing it from the administrator console, we identified the email sent for testing is the body of the Joomla editor, not the content of the visual editor.
This is why you would get this behavior.
This has been fixed in the upcoming version.
Olivier.
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Hello!
I am having this problem both from the Preview mode on the administrator console and in the email that is actually sent to the customer. :)
Thank you, Olivier!
Tom
Ok Tom, thank you, that is helpful.
Olivier.
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