Skip to Content

New J2Commerce 6.6.5 is out. Here is everything in the release.

See What’s New
Account
Enter the email address on your account.
Forgot your username?
Enter your password.
Forgot your password?

Or continue with

Pending Public Category: Technical Support / Bugs Ticket #954

Modifications are being ignored in custom "Thanks for your order" email template in Email Templates Manager.

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

J2Commerce

Version
J2Commerce v6

Conversation

Tom Hammond

Hello!

When I modify the "Thanks for your order" email template in Email Templates Manager, the unmodified original is sent to the customer (without my modifications).  I removed the Orderd/Processing/Shipped section from the template.

When I save the modifications, j2Commerce remembers my changes when I go back in to view the template, but the customer receives the default email template (my changes are ignored).

Can you help?

Thank you!

Tom Hammond

 

Attachments

my changes.jpg
what the user receives.jpg
Tom Hammond

I am running the latest version of Joomla 6 and j2Commerce.  :)

 

Thank you!

Tom Hammond

 

Olivier Buisard Staff

Hello Tom,

if you are testing it from the administrator console, we identified the email sent for testing is the body of the Joomla editor, not the content of the visual editor.

This is why you would get this behavior.

This has been fixed in the upcoming version.

Olivier.

Tom Hammond

Hello!

I am having this problem both from the Preview mode on the administrator console and in the email that is actually sent to the customer.  :)

Thank you, Olivier!

Tom

 

Olivier Buisard Staff

Ok Tom, thank you, that is helpful.

Olivier.