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Latest post by Olivier on Monday, 10 August 2026 13:45 UTC
Hello,
I am trying to install J2Commerce on a friend's site but I don't manage to configure my 1st product :
I created 2 options : size and color, but nothing happens when I try to click on "add an option" (in French, "ajouter une option". Whatever the type of product I choose, it doesn't work...
I read the online documentation, but it doesn't work for me like in the writings...
What do I do wrong ?
Thanks
Config : J2Commerce 6 on Joomla 6, French on both front and back sides.
Hello Alain,
I tried logging into the site but it does not let me. Can you check that out?
It looks like you should create a variable product or a flexible variable product.
Once you added an option, don't forget to save first before you can manage the variants.
Olivier.
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Hello,
I am sorry you couldn't log in...
I recreated the account but how can I send you the id and password ?
Thanks
Alain
Hi Alain, if you edit the ticket, you will see the fields. They are private, nobody can see them.
Olivier.
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OK, I have set the new parameters. I hope it will be OK, this time.
Thanks.
Alain
Ok Alain, thanks for the credentials, I can see what happens.
It's an issue with a French message that has a ' (quote) inside it, it is not escaped in the code.
We will have an update over the weekend, I'll make sure this is fixed.
In the meantime, a workaround is to use the English language for setting your product... not ideal, but it would let you go forward.
Olivier.
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Hello,
Thanks for your answer.
In fact, I am not really surprised by what you say : I had considered the French language could be the problem.
Thanks for the update when it is ready.
I will work in English until then :-)
Alain
You are welcome Alain,
I have decided to keep testing J2Commerce in French... Already noticed some inaccuracies with the translations... So there will be some corrections to make there.
Olivier.
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Hello,
OK, thanks.
I have other issues, I don't know if there is a link withe the French language :
I don't know if it is because of the French translation, but if you can help me to fix that, thanks lots of times !
And another question : I would like to remove the price filter, which has no use for me, but I can't find any way to do it. Is it normal ?
Thanks again.
Alain
Hello Alain,
the basket module has links, you have to set them up in the module:
The are in different sections, that may be why it was missed.
I am going to check your configuration for emails.
For the price filter, you have the option to hide it in the menu item parameters (Category tab -> Filters section).
Olivier.
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When I tried a test email of the order confirmation template from your configuration, it did not go through.
The error was :
Olivier.
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Hello,
Thanks for your replies.
I finally fixed the problem of button on the basket. Thanks for your help.
You're right, the problem of emails is probably external to J2Commerce. I think it is due to a hosting restriction. I try to fix that.
Alain
OK Alain, thanks for the feedback.
Olivier.
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