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Latest post by Adam Melcher on Saturday, 08 August 2026 14:05 UTC
I have installed and connected the Base app in my J6 install. It is connected to my Base account, but it does not push product to Base.
I have a sample installation of J6, J2Commerce 6x aand the Base app. There is one product in the website, which shows on the home page. I've poured over the settings and cannot figure out why is won't send the product to Base.
Thanks in advance for your help.
Hello Robyn,
if you only have pushed products through the 'Test connection', it is the reason why products weren't pushed. 'Sync Now' pushes everything EXCEPT products (so the sync message is mis-leading).
A product is only pushed when saved.
I tried to make changes to the product and saved it. Can you check that the product is at BaseLinker?
I set 'debug' in the plugin but so far nothing is logged.
Olivier.
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Robyn,
Thanks for your patience with this, I found a few legitimate bugs that have now been fixed and updated on your site. As Olivier said in the earlier message, products are pushed and synced anytime they are saved. Can you check in the Base account to see if you can see the Wood Carving product in the Vintage category in Base?
Adam
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Thank you so. much for working on this. Indeed, the woodcarving product is now in my product list at base. However, images did not go with it. Would there be a certain setting I am missing to enable media to sync with the product information? Let me know your thoughts.
R
Robyn,
Can you check the Base product list now and see if the product images and source tag are now showing properly?
Adam
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It is working!
Next I'm going to test sharing the product via base to other channels. I'm very excited about this and will now start building out my website.
Thanks so much for your quick attention to this.
R
Robyn,
Glad to help! I am going to close this ticket, but if anything else pops up, you know how to reach us :)
Adam
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