#893 Order Information in Stripe Transaction

Posted in ‘Technical Support / Bugs’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by Olivier on Wednesday, 22 July 2026 15:01 UTC

Paul Harwood

I have not provided credentials yet - since I am not yet sure that you need them for this question.

We have the Stripe Payment adapter installed.

The orders are coming into Stripe without any description of what the order is or link to the order. 

We would like the Stripe transaction to appear with some information that refences back to the order - like order ID or Name - preferably the former.

I am assuming this is just a configuration that we have not done - can you point me in the correct direction.

 

Paul

Olivier

Hello Paul, 

as I understand, you are missing information at Stripe?

From what I see in our own setup, we do have Stripe description showing the order number at Stripe. Although it does not show what the order contains (and it usually is a good thing, the description is limited in length when sent and orders could have too much information).

Are you using the Stripe plugin or the Stripe checkout one?

 

Olivier.

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