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Latest post by Olivier on Saturday, 11 July 2026 16:40 UTC
Hello again.
I am facing an issue with the Shipping and Payment on the checkout. The shipping method doesn't usually apear. I have manage to show at once but since then is completely apsent.
Is there anything i can do to fix it.
This is a live store and I would thank you if you can help me fast.
Hi Georgios,
I tried the credentials and it does not work. Can you check? Thanks :-)
Olivier.
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I have edited the credentials. Please try again
Thanks for the credentials.
I have tried logging through the account you created for us, and I do get 4 shipping methods.
Then I tried a French address and it said 'Cyprus post service'.
So far it seemed to work.
Can you give a specific example of where it does not?
Olivier.
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I do the same with my test account but I do not see the 4 shipping methods. I do add the address and when I click on continiue I see the payment method insted of the shipping method.. I did try with different browsers clean the cache of the system but still the same result. The only way to see the options on the shipping method is to add more than 74.99 when is used the free shipping.
Is there anything i should do from my end so i can force the 4 shipping methods to appear?
That's strange. What browser are you using? What version? Do you have an error in the browser console?
Olivier.
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I did check with firefox, chrome, opera, edge... all of them. I also did a clean browser data, change the cache to none, and i use do have a JS optimization that I remove as well. Still nothing.
In the console i have only this message JQMIGRATE: Migrate is installed, version 3.6.0.
Still waiting for some light.
I though it was the new version of the J2Commerce that I install today or the template. I went back to the 6.3.8 but still the same problem and put another template. I can not see the shipping methods whatever i think will help me.
JQMigrate has nothing to do with it, it is loaded for jQuery, which we do not use, so another extension is using it.
Whenever I try the site, I get shipping (see screenshot).
Oh and just tried one more time. I got something different: I do get the shipping methods, but on the cart page, not checkout page.
Then I experienced the shipping missing on the checkout page (just once). Tried again and it worked again.
Very strange. I am investigating for a fix.
Olivier.
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Dear Olivier. Thanks for your effort. I found the error. I was selecting a specific product that didnt have a weight. So with out weight it could get a shipping method.
We didin't select the same product therefore you were able to see the options, but I don't.
Now everything is ok with that part. I do have the issue with stripe.. It doesn't work at all.
Ok Georgios,
I am closing this ticket as it was about Shipping, not Stripe.
Thanks for the feedback.
Olivier.
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