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Closed Public Technical Support / Bugs Ticket #877

Problem with product filters

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Conversation

Joris Put

It seems like the product filters (J2Commerce 6) are not working on my (test)site.
When i click one of the two filters, a badge with the filter name appears along with the option to erase all filters, but the items in the webshop are not filtered. I need to manually refresh the page to have the filter take effect.
When i remove the filter, the item in the shop are filtered as should be, but the filters themselves (the checkboxes) aren't updated. Only the last selected filter is visible. I need to manually refresh the page to have the other filter show up.
Screen recording attached.

Attachments

problem with product filters.mp4
Edited by Joris Put on 07-08-2026 16:34 EDT
Olivier Buisard Staff

Hello Joris,

that looks like a caching issue. Do you use any caching on your site? Can you edit the ticket to give us your site's URL (if accessible)? Thank you!

Olivier.

Joris Put

No, Joomla caching is off.
You can access the webshop via badmintonbob.be/webshop

Olivier Buisard Staff

Joomla caching is not the only possible cahing. Your host may offer a caching service as well.

Ok, I think I have found what the issue is:

your filters are on the left of the products and we may have an issue with the javascript that updates the page.

I could test the patch on your site to make sure the fixes we made address your issue.

Let us know if you would like us to do that. If so, please edit this ticket to add credentials.

Thank you!

 

Olivier.

Joris Put

Hi Oliver,

Since you mentioned that the problem might be related to the fact that the filters are located to the left of the products, I also tried placing them to the right, but that gave the same result.
I’m not in the habit of giving login credentials (especially the admin’s) to anyone else. Could you send me the patch so I can apply it myself?

Olivier Buisard Staff

We will have a release by tomorrow, and that should address your issue. If it does not, we will have to dig dipper.

Olivier.