It seems like the product filters (J2Commerce 6) are not working on my (test)site.
When i click one of the two filters, a badge with the filter name appears along with the option to erase all filters, but the items in the webshop are not filtered. I need to manually refresh the page to have the filter take effect.
When i remove the filter, the item in the shop are filtered as should be, but the filters themselves (the checkboxes) aren't updated. Only the last selected filter is visible. I need to manually refresh the page to have the other filter show up.
Screen recording attached.
#877 Problem with product filters
Posted in ‘Technical Support / Bugs’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by Joris Put on Friday, 24 July 2026 13:30 UTC
Wednesday, 08 July 2026 20:22 UTC
Joris Put
Friday, 10 July 2026 17:31 UTC
Olivier
Hello Joris,
that looks like a caching issue. Do you use any caching on your site? Can you edit the ticket to give us your site's URL (if accessible)? Thank you!
Olivier.
Growing Together
Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.
Saturday, 11 July 2026 08:18 UTC
Joris Put
No, Joomla caching is off.
You can access the webshop via badmintonbob.be/webshop
Saturday, 11 July 2026 18:20 UTC
Olivier
Joomla caching is not the only possible cahing. Your host may offer a caching service as well.
Ok, I think I have found what the issue is:
your filters are on the left of the products and we may have an issue with the javascript that updates the page.
I could test the patch on your site to make sure the fixes we made address your issue.
Let us know if you would like us to do that. If so, please edit this ticket to add credentials.
Thank you!
Olivier.
Growing Together
Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.
Monday, 13 July 2026 10:46 UTC
Joris Put
Hi Oliver,
Since you mentioned that the problem might be related to the fact that the filters are located to the left of the products, I also tried placing them to the right, but that gave the same result.
I’m not in the habit of giving login credentials (especially the admin’s) to anyone else. Could you send me the patch so I can apply it myself?
Wednesday, 22 July 2026 11:30 UTC
Joris Put
Any advance on this issue?
Wednesday, 22 July 2026 14:13 UTC
Olivier
We will have a release by tomorrow, and that should address your issue. If it does not, we will have to dig dipper.
Olivier.
Growing Together
Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.
Friday, 24 July 2026 13:30 UTC
Joris Put
Latest release solved the problem.
Thanks.
Stay Updated
Subscribe for free and be the first to know about the latest features, updates, and new additions.