#868 thumbnail images not showing in order

Posted in ‘Technical Support / Bugs’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by graeme colston on Monday, 06 July 2026 07:31 UTC

graeme colston

Hi Guys, I am sure I had this problem before, but not sure how you fixed it (maybe template overide).

Image thumbnails do not display in email template.

I have this issue on 2 sites currently
3dprintedstuff.co.za
and
mdfmodels.co.za
login details are generic for both.
attached is an email order example

Olivier

Probably the overrides that do not reflects the changes made in Joomla 4 for images.

Can you please provide the firewall password? Thanks! 

Olivier.

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graeme colston

Hi Olivier, you can use the same password as login.

Olivier

Thanks, that did not work for me at 3dprintedstuff.co.za.

So I tried mdfmodels.co.za, I noticed there was no firewall there.

The site is very slow though, almost impossible to navigate.

And yes, if you look through your old tickets, you will see one with the same problem.

We did not fix anything, the products that were not showing images were not properly setup.

I did not see anything in your overrides.

Please provide us with the password for the firewall, so we can check the other site. Thank you!

Olivier.

Growing Together

Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.

graeme colston

Thanks for the reply, I have disabled the firewall.

System Task
System Task
The ticket information has been edited by graeme colston (graeme@razostyle.co.za).

Olivier

Thanks, the credentials don't seem to be correct for https://3dprintedstuff.co.za. Could you check, please?

Olivier.

Growing Together

Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.

graeme colston

Sorry for messing you around, I have rectified.

 

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