#864 Tax On Shipping

Posted in ‘Technical Support / Bugs’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by Paul Harwood on Sunday, 12 July 2026 15:39 UTC

Paul Harwood

I am evaluating J2Commerce for a new version of our website.

I am attempting to set up shipping. As per the standards and requirements in the UK - shipping is taxed at 20% VAT and the price shown for shipping is inclusive of tax.

I have succesfully set up shipping - currently a test amount - if you are looking at the shop look for the Test Product. 

However - it is displaying the shipping as £5 but using that as the price BEFORE tax and then adding tax. I cannot find anyway to set the Shipping price as Including tax - that is possible and works correctly for the product price itself

System Task
System Task
The ticket information has been edited by Paul Harwood (runette@gmail.com).

Olivier

Hi Paul,

would you mind setting up an account we can login to with an address that would allow us to check the shipping setup?

It would also be helpful we can see your setup in the backend.

Thank you!

Olivier.

Growing Together

Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.

System Task
System Task
The ticket information has been edited by Paul Harwood (runette@gmail.com).

Paul Harwood

I am old enough to find the idea of providing login credentials scary but since this is still in staging I have done it

Paul Harwood

To make matters worse:

While BEFORE placing the order the totals added up although they added £20 (inclding £3.33 VAT) and £5 postage and £4.33 total VAT to create a total of £26 order value :

AFTER placing the order (and also in the invoice) it says the product is £20, the postage is £5 and the VAT is £3.33 to make a total of £26 which does not even add up - see attached screen shot

System Task
System Task
The ticket information has been edited by Paul Harwood (runette@gmail.com).

Paul Harwood

Sorry - there was a type in the user and password field - fixed now

 

Any progress - this seems to be a very good product and exactly what we need - but miscalculating the tax is a red line

Paul Harwood

Any Progress

Olivier

Hello Paul,

I completely understand the concern about credentials. Being careful with credentials is always the right instinct. Thanks for sharing access to the staging site. This is important to find out what is going on.

However I cannot access your site with the credentials you provided. Can you double check? Thanks.

Olivier.

Growing Together

Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.

Olivier

Hello Paul,

I ended up finding 2 bugs:

  • the tax calculation always used the exclusive formula (price × rate / 100)
  • shipping VAT was stored on the order record but never appeared in invoice/confirmation tax lines.

I have created a new release with these 2 bug fixes and it would be great if I could try it on your site. Thanks!

Olivier.

Growing Together

Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.

Paul Harwood

Hi - how to get the new release?

Olivier

Hi Paul,

The latest version of J2Commerce (v6.4.1) was released today. Please update it, it should fix your issue. 

Olivier.

Growing Together

Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.

Paul Harwood

That seems to have fixed the problem - thanks

Stay Updated

Subscribe for free and be the first to know about the latest features, updates, and new additions.