#804 Issues with Per Order - Weight Based Shipping

Posted in ‘Technical Support / Bugs’
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Latest post by Adam Melcher on Saturday, 30 May 2026 13:52 UTC

Bryan Farrar

Hi,

I have created a completely new Joomla site running 6.1.1.  I have installed J2Commerce 6.3.2.

I have run the setup wizard, created a basic product and set up 2 GeoZones.

I have successfully set up a Standard Shipping Rule for Per Order - Flat Rate, a different rate for each of the two GeoZones.  This is successfully applied at checkout , the appropriate rate being used for each GeoZone depending on shipping address.

However, if I try to set up a Per Order - Weight shipping rule this just doesn't work at checkout.  My product has a weight defined and and the range set up in the Per Order - Weight shipping rule contains this weight, but no shipping charge is applied at checkout.

I don't know if this is a bug or I am doing something wrong.

Any help would be greatfully received.

Kind regards,

Bryan Farrar

Adam Melcher

Bryan,

I checked out your settings and don't see any customers with a UK address. Setting the geo zone to UK only works once it knows where the customer is located. Assuming you stopped the checkout process when you saw the shipping wasn't showing - there are also a few settings that aren't helping things:

in the configuration settings (first tab) you selected UI Kit but thcurrent template is the cassiopeia (bootstrap 5) this makes the checkout form fields look terrible and harder to fill out.

in the configuration settings (checkout tab) make sure to select show login and create registration so you can login in at the checkout and enter a UK address. Once you have done that, then we will know if there is a bug (shipping fee not showing) ... 

 

Adam

Growing Together

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Bryan Farrar

Hi,

Thank you for the quick response.

I have made the changes you suggested.  The Checkout Form does look a lot better, but even now that I am registering accounts with a UK delivery address the Shipping cost still isn't being applied.

I have set the the shipping rule to use the Shipping Address for Geo Zone matching.  If I leave the tick box for "My shipping and billing addresses are the same" as ticked then the Shipping address is blank when I look at the order that is generated in the back-end, and was wondering if that was what was causing the issue?

But even when I uncheck it and add a Shipping address based in the UK the Shipping charge is just not being applied.

Any more help would be greatly appreciated.

Kind regards,

Bryan

 

Adam Melcher

Bryan,

 

You were right, there was a small bug that I just fixed and uploaded the beta version on your site and can confirm it's not showing the shipping option in checkout. We are releasing another update in the next 24 hours that will have this fix in there.

 

Adam

Growing Together

Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.

Bryan Farrar

Hi Adam,

That is amazing, thank you so much!

I will be sure to download the update.

Kind regards,

Bryan

Adam Melcher

Bryan,

Thank you for the amazing review on the Joomla Extensions directory! It means a lot to us :)

 

Adam

Growing Together

Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.

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