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Closed Public Technical Support / Bugs Ticket #756

Missing download links in Customer Dashboard

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Conversation

Damien BERENGER

Hello,

I have been alerted that download links are missing from the Customer Account menu, specifically within the "Downloads" tab (https://intergesty.fr/utilisateur/espace-client#telechargements)

ex. https://i.ibb.co/Psqr28qJ/telechargement.jpg

I have tested the entire purchase flow for a digital product; the transaction and order process work correctly, but no download links appear in the user's account area once the purchase is complete.

Technical details:

  • CMS: Migrated to Joomla 6.
  • J2Commerce Version: 4.1.2.
  • File Permissions: everything is set to 644r https://i.ibb.co/cKpXjf8j/permissions.jpg
  • Server Security: I have an .htaccess file in the download folder to block direct PHP execution, but it does not restrict standard file access for the component.

    # Block direct PHP access
    <Files *.php>
    <IfModule !mod_authz_core.c>
    Deny from all
    </IfModule>
    <IfModule mod_authz_core.c>
    Require all denied
    </IfModule>
    </Files>

Could you please help me resolve this issue?

Thank you for your assistance.

Damien

Olivier Buisard Staff

Hello Damien,

it may just be an issue under Joomla 6 and I still have to check that out, but if you do not enter a 'download limit' for a product, the system considers it to be 0 therefore not allowing the download. 

If you add a number, the download is possible. 

This is the workaround I would suggest until we look at it more closely.

Olivier.

Damien BERENGER

Hello Olivier,

Thank you very much for your feedback.

Indeed, a download limit had to be set before, everything is fine now! 

Thanks for refreshing my memory!

Best regards,