Hi,

I would like to ask for some clarification regarding email customization in J2Commerce.

At the moment, I understand that J2Commerce does not seem to provide a default option to send a specific email based on the product purchased.

In our case, we would like to understand if it is possible to configure different order confirmation emails (or additional automatic emails) depending on the specific product bought by the customer.

For example:

• If a customer purchases Product A, we would like to send a dedicated email with custom instructions or specific content.
• If a customer purchases Product B, we would like to send a different email with other information.

Could you please let us know:

1. Is there any built-in feature in J2Commerce that allows product-specific email templates or product-based email automation?
2. Is there any recommended extension, workflow, or official method to achieve this?
3. Do you provide any developer hooks, events, or plugin system that would allow us to implement this customization?
4. Is there a dedicated vendor/developer support channel or documentation for advanced customizations like this?

We are evaluating the best approach and would appreciate your guidance on whether this can be done natively or through a custom development method supported by J2Commerce.

Thank you in advance for your help.

Best regards,
Andrea