Dear J2Store Support Team,

we previously used J2Store on Joomla 5 and updated to Joomla 6 some time ago. As required, all J2Store‑related plugins were disabled during the update process.

However, when I try to activate the plugin “Content - J2Store”, I immediately receive the following error message on Site:

“Sorry, there was a problem we could not recover from.
The server returned a ‘500 - Whoops, looks like something went wrong.’”

 

The Joomla plugin “Behaviour – Backward Compatibility 6” is enabled.

When attempting to install the latest J2Store version, the installation always fails with an “Internal Server Error”.

To troubleshoot the issue, I have also uninstalled all J2Store components completely and tried a clean new installation. Unfortunately, the installation fails every time with the“Internal Server Error.”  

Have you encountered this issue before, and could you assist me in resolving it?  

Kind regards,
Tim

Hi Olivier,

I previously had version 4.0 installed and I am now trying to install 4.1. However, I still receive the “Internal Server Error” during the installation.

And yes, all three parameters under Behaviour – Backward Compatibility 6 are set to Enabled.

If others are not experiencing this issue, then it seems the problem is not caused by the plugin itself.