Hello Alison,

I wish you well and I am very glad you are back :-)

I will look at it this afternoon and if there is something we broke in the last update, I will add it to the small update that was due also this week.

I will keep yoy posted!

OK, here what I have checked:

• all code in J2Commerce escapes the alt and title attributes so they cannot fail.
• when there is no 'alt' attribute, the product name is used instead for that attribute (so you basically don't have to enter them).
• it's the validation of the 'alt' field that fails on your site. However, adding the same alt text on my test site functions...
• laborious image entry: this is fixed in the upcoming v6: drag and drop all at once, resized, optimized images. You won't remember hat annoying image entry ever again.

After investigation, there are several reasons for this kind of issue.

Your table may have wrong table or column encoding (it should be something like utf8mb4_unicode_ci).

That could actually happen after a database migration, MySQL 8 is stricter that previous versions.

Can you check the #__j2store_productimages table for it's structure? Thank you!

Hi Alison,

have you checked the data structure of #__j2store_productimages ? What is the encoding of the table and columns? I am looking for somthing like utf8mb4_unicode_ci. 

You can export the structure and show it in the post if you are more comfortable.

Hi Alison, 

access to your site is not enough, I need to see how your database is set up :-) because most of the time, when data is not saving properly, it is because of a missing column (not here) or not properly structured one.

Do you know how to access your database (using phpMyAdmin)? If so, go to the table _j2store_productimages, check 'structure' and report that back to us. Thank you!

If not, we will try some other way.

Hi Alison,

I understand the frustration, especially when something that used to work suddenly doesn’t.
I haven’t been able to reproduce the issue on my own setup, but I did encounter it on a client’s site in version 4.0.19 (so it's older than the last version), so I’ll base my investigation on that environment. That will give me a reliable way to trace the cause.

I’m not asking questions to take up your time; I just want to make sure I’m not missing any detail that could help.

I’ll continue working on this and will only come back to you once I have a confirmed fix. If it turns out to be an issue in the extension itself, it will be included in the next release.

I actually did log into your site, two days ago.
Here’s what I did during that session:

• Installed a diagnostic toolkit to review the J2Commerce database tables, then removed it afterward,
• Copied the article you mentioned, edited it to test the behavior, and then deleted it,
• And of course checked your site's information to try and replicate the issue.

I went to your website today to check the action logs, but that feature isn’t enabled on your site, so there’s no audit trail to confirm activity.

As mentioned above, the issue also happens in 4.0.19, so the latest 4.0.20 update is not the problem. I have resolved the issue, I am doing more testing right now.

And just as a reminder, you already have a simple workaround while I work on the fix: leave the alt text field empty. Since you’re using the title as the image’s alt text, J2Commerce automatically falls back to the title when the alt field is blank. By entering alt text manually, you’re actually giving yourself extra work for the same result.

Thanks Alsion for the update.

This should no longer be a problem in version 4.1.x of the extension, you can download it from our site or wait for the extension to appear in the Joomla extensions update section of your site (give it another couple days).

You are welcome, Alison, thanks for bringing this issue to our attention.