Skip to Content

New J2Commerce 6.6.5 is out. Here is everything in the release.

See What’s New

Search

Start For Free
Account
Enter the email address on your account.
Forgot your username?
Enter your password.
Forgot your password?

Or continue with

Open Public Technical Support / Bugs Ticket #643

Cancelling of order does not cancel the subscription

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Conversation

Sigrid Gramlinger

Hi,

we have the subscription products active.
However, when we cancel an order with a subscription, the order is canceled, but the subscriptions has the status "new".
And the at the next valid renewal date.

Expected result:
When I cancel an order, the subscription should be cancelled or terminated or some other status too.
And specially the date should be set to "end.

Thanks
Sigrid

 

Attachments

j2commerce-subscription-cancel-detail.png
j2commerce-subscription-cancel.png
Adam Melcher Staff

Sigrid,

Canceling an order isn't the same as canceling a subscription. If a customer wanted to cancel an order, but continue their subscription in cases where they are using the subscriptions for physical products, connecting the two would cause confusion for those who don't want that option.

I understand the need to connect the two in your case and a plugin could be created that does just that.

 

Adam

Sigrid Gramlinger

Hi Adam,

thanks for your fast reply.

So, what does that mean - are you planning to include that in the subscription app?
Or do we need to create our own plugin?
Or should they just manually cancel the subscription?

However, if I cancel the order, the subscription is set to "new", which is also not correct then. It was confirmed and paid and either it should be cancelled or just stay active.

Thanks for any ideas.

Sigrid