Hi team ! 

For downloadable files,

• when Manage Stock is enabled and the limit is exceeded, it generates a 404 error.
• When Quantity Restriction is enabled, if the limit is exceeded, the same 404 error occurs.

Here is a video to make it clearer 🙂

https://www.youtube.com/watch?v=INXHjMdpDlQ

Thank you for your help

Hello,

For additional information,

Here is my goal and configuration for selling digital files::

• Limit the purchase quantity to 1 per customer
• Set a total stock of 3
• The options “Manage stock” and “Quantity limit” are correctly enabled and configured

Observed behavior:

1. On the cart page or via the advanced cart popup window ✅

• The “stock” or “quantity” limit works correctly.
  The quantity is properly restricted to 1, and it is not possible to sell out of stock.
• No error message appears

   

  2. On the product page ❌

• If the product is already in the cart with a quantity of 1, or if the maximum available stock (3) has already been added to the cart
• And I click again on “Add to cart”
• I get a 404 error, instead of a message indicating that the maximum quantity has been reached

On the product page, when clicking the “Add to cart” button, the behavior should be the same as on the cart page:

• If the quantity limit is reached: display the same message
  (“The maximum order quantity for this item is 1. You already have 1 product(s) in your cart.”)

• If the stock is reached: display “Out of stock”

https://www.youtube.com/watch?v=INXHjMdpDlQ

Thank you in advance for your help.

Best regards,

Hello Olivier,

I have followed your recommendations:

• assigned the Cart menu with "public" access rights in the main menu

• added <div class="j2store-notifications"></div> positioned below the Add to Cart button.

However, despite this, I still encounter a 404 error when exceeding the quantity limit or available stock.

In the current state, I do not know what concrete changes to make to avoid the 404 error.
You can log in and test it yourself.

Thank you in advance for your help.
Best regards,
Damien

Thank you Olivier, but I still have the error.

I have disabled the “panier” (cart) menu from the user menu.

I kept the “cart” menu in the main menu.

I tested again by adding a 4th product while the limit is 3. When clicking the Add to cart button, I get a 404 error with the following URL:
https://v2.intergesty.fr/chantiers/13-bouches-du-rhone/undefined

You can reproduce the issue here:
https://v2.intergesty.fr/chantiers/13-bouches-du-rhone/test-1er-chantier

Thank you for your help.

Olivier,

I have (partially) identified the source of my 404 error issue.

I am using Joomla with YOOtheme Pro, along with your YOOtheme Pro Integration application.

• In the “product” template, I had added an HTML element using YOOtheme dynamic content: J2Store > Product > Add to cart.
  The button works correctly, but a 404 error occurs when the quantity limit is reached.

Alternative solution:

• In the “product” template, I added an HTML element using YOOtheme dynamic content: J2Store > Product > ID Product.
  In the output, I added {j2store} before the content and |cart{/j2store} at the end.

With this method, the button is displayed correctly with all information from the J2Commerce setup/configuration/product, and most importantly, the 404 error no longer occurs when the quantity limit is reached ✌️

It’s better shown in a video: https://youtu.be/N6PdFyy8Rbg