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Open Public Technical Support / Bugs Ticket #600

Cannot remove usergroup from product

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Conversation

Sigrid Gramlinger

Hi,

I am using the App "Add to usergroup".
The app works fine.

However, if I want to remove a usergroup from a product and save the product, then it appears again.

So, the removing does not work.

I tried it in Firefox and in Chrome. Same result.

Thanks

Sigrid

 

Attachments

j2commerce-usergroup-remove.png
Olivier Buisard Staff

Thanks Sigrid,

I took a look and tried to reproduce the behavior on one test site.

I was able to add a group and remove it from a product.

Olivier.

Edited by Olivier Buisard on 12-10-2025 16:25 EST
Olivier Buisard Staff

Sigrid,

Before we investigate further, can you check v4.1.0 of the add-on, it adds support to user group for categories. Let's see if you get the same behavior with this update.

Unzip the file and install the underlying file.

Attachments

plg_j2store_app_usergroup_UNZIPFIRST.zip

Olivier.

Sigrid Gramlinger

hi, thanks for the package.

I installed it and tested it, but I still cannot remove the last usergroup.

I will send you a video in a private message where I recorded it.

Thanks
Sigrid