I've selected Bank Transfer as payment option, but when I click Place Order an error occurs: Error processing payment. Ideal appears to be working.
#567 Place order BankTransfer throws error
Posted in ‘Technical Support / Bugs’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by Astrid Eerd on Monday, 08 December 2025 09:57 UTC
Friday, 21 November 2025 11:01 UTC
Astrid Eerd
Sunday, 07 December 2025 12:57 UTC
Adam Melcher
Astrid,
Sorry for the delay, we somehow missed your ticket. I am trying to login to the administrator area but it's not brining me to the login screen, can you update the ticket (in the website credentials area with the url to the administrator login page? I'll get you sorted out as soon as I can see what is going on...
Adam
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Monday, 08 December 2025 09:57 UTC
Astrid Eerd
Hi Adam,
It is not urgent, in fact I don't want to use Bank Transfer, but discovered the problem because I set it for testing purposes, as my final payment is Ideal and that's more complicated to use when testing. Tested credentials and the work on my end, so don't know what's wrong on your end.
Maybe you added /webshop (which is frontend url) at the end in stead of /administrator?
Rgds,
Astrid
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