#555 blue_Shift

Posted in ‘Technical Support / Bugs’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by David Maurand on Saturday, 15 November 2025 14:32 UTC

David Maurand

On one checkout page, we need to display fields that don't appeaar on any other checkout page - actually this field is related to a product, but these fields need to be included in the notification email (which also wants a notification on this one product). The inspector shows easycheckout always has the same id so I'm open to suggestions has to how to accomplish this. I can use a mail forwarder to handle the additional email - but controlling the fields when this one product appears in checkout baffles me. Will the advanced checkout give me control in this regard? Or one of your other apps? (It can be a paid app - I'm happy to contribute to ongoing development.)

I previously submitted a presales ticket under the name Boss (I didn't mean that to be my display name!) - I foillowed your directions and J2Commerce sprang to life better than ever. This also means I can restore a broken J2Store shopping cart I was using previously - yay! 

Adam Melcher

David,

I am glad you were able to migrate your older site and got a win! I need a little more info on this particular use case and I think we should already have the tools available to assist...

 

Can the product-only fields be shown on the product page so they enter the information needed and then add -to-cart or is there a particular reason the fields need to display in the checkout? For the email, please give me the full use case so I can recommend the best tool to assist.

 

Adam

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David Maurand

The checkout page is where you would normally add "is this a gift?" and "may we use your name"?

But to get those on the email I think I need to add the custom fields to the email template, which right now is blank. I imagine I need to repopulate and then adjust configuration?

(There's no field here for adding secure information so I will send an email.)

David Maurand

Getting there - the radio button response isn't shown, so apparently the field only reports if 'yes' is checked? We didn't get a field at all on 'may we use your name?' (The 'please use..." is from the comment field)

I can make a workaround or two to squeeze by.

You have been sent an email with the ticket number in it with private information.


David Maurand

I have moved the field into billing as suggested and now the information is included in the notification - there is still no break between the label and the submission in the text area, which should start a new row.

Adam Melcher

David, 

Can you update the credentials field with your wite information so I can take a look? Those fields are only visible to you and me.

 

ADam

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System Task
System Task
The ticket information has been edited by David Maurand (xyonethosting@gmail.com).

Adam Melcher

David,

 

I checked out the checkout and it looks like the issue was resolved? If not please send me a screenshot showing what you are referring to. In the meantime, I did a little css cleanup on the page so the form fields look a little more presentable... the changes are at the bottom of your custom.css file if you wish to revert them...

 

Adam

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David Maurand

The 'error' I had been seeing won't reveal itself until someone purchases the product - I've spent enough $1 coupon price copies of this for now! If the formatting issue remains, I'll open a new ticket or ask which file I need to override. Closing for now. left a JED review of ***** 

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