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Pending Public Technical Support / Bugs Ticket #490

square order trigger email notification?

This is a public ticket

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Conversation

Kee

hey guys.. 

just wondering if im missing something here.

i just noticed tonight that my client had 2 orders, but the order never sent email notification for the order.

its been a while since i used j2commerce, is there a setting to send email notification for orders? or was this an issue wirth square triggering order confirmation? i just updated the square payment plugin fro, v4.0.5 to v4.1.1

im in the process  checking with client to see if they received a square payment.. ill have that info soon.

thanks for checking!

Attachments

Screenshot 2025-10-06 at 1.43.36 AM.png
Screenshot 2025-10-06 at 1.43.56 AM.png
Olivier Buisard Staff

Hello Kee,

make sure all email templates are correct (sometimes one may set constraints to the email templates that are too restrictive) and cover all use cases.

Let us know once you get feedback from your client. It may be that the order just did not go through.

Olivier.