Support - J2Commerce

#490 square order trigger email notification?

Posted in ‘Technical Support / Bugs’

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Latest post by Olivier on Monday, 06 October 2025 16:55 UTC

Monday, 06 October 2025 07:07 UTC

Kee

hey guys..

just wondering if im missing something here.

i just noticed tonight that my client had 2 orders, but the order never sent email notification for the order.

its been a while since i used j2commerce, is there a setting to send email notification for orders? or was this an issue wirth square triggering order confirmation? i just updated the square payment plugin fro, v4.0.5 to v4.1.1

im in the process checking with client to see if they received a square payment.. ill have that info soon.

thanks for checking!

Monday, 06 October 2025 16:55 UTC

Olivier

Hello Kee,

make sure all email templates are correct (sometimes one may set constraints to the email templates that are too restrictive) and cover all use cases.

Let us know once you get feedback from your client. It may be that the order just did not go through.

Olivier.

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