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Latest post by Adam Melcher on Wednesday, 08 October 2025 15:39 UTC
Hi guys
is there a setting I'm missing?
if a sale does not complete (if customer cancels during the order process for example), resulting in an order status of Unpaid showing in the sales list, I note inventory is still reduced by the quantity of the failed sale.
this happens even if the buyer simply chooses a product, completes the billing and shipping frields and the exits the checkout process.
id expected that inventory is calculated only on completion of the sa!e?
can you advise?
chris
Chris,
What setting do you have it set for in Configuration > Cart and then the 'Clear cart items' Field?
Adam
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Hi Adam,
its set to 'On Confirmation' which I guess is the default?
Chris,
Yes, it's one of those settings that we should probably revisit to see if we should change the default option in future releases, but changing that should solve your issue with the inventory. I am going to close this ticket out as I assume you have it resolved. If not, you can open a new ticket and we'll get you squared away.
Adam
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