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Open Public Technical Support / Bugs Ticket #484

404 Error After PayPal Payment

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Conversation

Craig Van Eaton

When doing final live testing of PayPal purchase, I set a product for $1 subscription and $1 signup fee.

After payment is accepted from PayPal, it sends you to:
https://www.heavenlynotes.cloud/checkout/confirmPayment?orderpayment_type=payment_paypal&paction=display&token=EC-5TJ39997CT7216218&PayerID=YCL8LJ53U3U32

Then I click the "View My Account" button and it takes you to the 404 page below:
https://www.heavenlynotes.cloud/component/j2store/confirmPayment?orderpayment_type=payment_paypal&paction=display&token=EC-5TJ39997CT7216218&PayerID=YCL8LJ53U3U32&Itemid=863

I tried all three Callback URL PayPal choices with mostly the same link.
Order is showing up in my account but the subscription is not.

I looked in the subscription product app and couldn't find any settings in there to help.

Also I set up "Add to User Groups" corresponding the product and only access level given is "Registered".

I tried to get Joe to look at it but he is out of town.

Any help will be appreciated!

Attachments

Final PayPal Confirmation Screenshot.png
Final PayPal Confirmation link Screenshot.png
Final subscription not showing screenshot.png
Final User Group Setup Screenshot.png
Craig Van Eaton

I am seeing the attached "Quick Start Checklist" with order confirmation Menu in red but it does not allow me to click it for additional information on how to fix the issue. There is a menu item named "Order Confirmation" but I can't find where to link it in the J2Commerce component. 

Attachments

Quick Start Checklist.png
Adam Melcher Staff

Craig,

 

The error you are getting is becuase you don't have that menu item created. If there is a j2commerce or hidden menu on your site (under menus), you can create a new menu item in either one of those menu's and select J2Commerce for the menu type and then Thank You Page as the menu item type and that's all you need to do and the confirmation on payment should work as expected.

 

Adam

Craig Van Eaton

Hi Adam,

It is created in the J2Commerce menu. I attached it for review.

Attachments

menu.png
Adam Melcher Staff

Looks good to me. Have you rested the payment all the way through?

Adam

Craig Van Eaton

It was already set up over a month ago. Somehow the component is not recognizing it. I don't see any blocks in Akeeba admin or Cloudflare.  

Adam Melcher Staff

Craig,

So it sounds like the PayPal IPN is sending you back to the confirmation page, but the My Account button on the page is the issue and not PayPal?

If you can reset my password and update the credentials field, I don't save passwords.

 

Adam

The ticket information has been edited by Craig Van Eaton (support@itsallgoodmedia.com).