Hi,

We are now working in production with a website updated from J2Store to J2Commerce. We have created a new product of type Flexible Variable, and we’ve noticed that the image doesn’t load when selecting different options — it only shows up when opening the page, and then it disappears.

At first, this seemed to only affect newly created products, but we’ve now confirmed the same issue also occurs with older products of this type. The configuration in both cases is the same.

Here are the URLs for case 1 (new product) and case 2 (existing product):

1. https://studyplan.es/superficies-rotulables/pizarras-blancas/pizarras-blancas-acero-vitrificado-mate-faibo-1r11
2. https://studyplan.es/superficies-rotulables/pizarras-blancas/pizarra-blanca-professional-legamaster

There is also an error in the console — I’m sending you a screenshot attached.

Warm regards,
Pilar

Hi Adam,
Thank you very much for your reply, problem solved!
Best regards,
Pilar