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Closed Public Category: Technical Support / Bugs Ticket #456

The store does not show the details of an product

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Conversation

Heinrich Gerull

Hello,

I'm just setting up my store for electronics.

The storefront works and the products are showing up.

But, when clicking on one of the blue product links to see the product details, nothing happens.

Please see the attached screenshot for details.

 

Could you please check and advice ?

Login credentials to check my shop-setup are included.

 

Thank you in advance.

Kind regards

Heinrich Gerull

Attachments

250904ksnip.png
Olivier Buisard Staff

Hello Heinrich,

I went to your site and the problem comes from the fact that you are using skus of the product as article alias.

The system then thinks these are the article ids and cannot find them.

The alias of the products/articles should really be the name of the products rather than skus.

Olivier.

Heinrich Gerull

Hello Olivier,

thank you very much for your quick response

and helpful explanations!

 

This fixed my problem,

You can close this ticket now.

 

Kind regards

Heinrich Gerull

 

Olivier Buisard Staff

Wonderful! You are welcome, Heinrich.

Olivier.