Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by Olivier on Thursday, 12 June 2025 14:09 UTC
Hi
I have installed the Affiliate app, but now I get this error in the backend?
0 Failed opening required '/var/www/vhosts/portvin.shop/httpdocs/components/com_affiliatetracker/helpers/helpers.php' (include_path='.:/opt/plesk/php/8.2/share/pear')
Any good advice to fix this?
Kind regards
Thomas
Hello Thomas,
is com_affiliatetracker installed?
The plugin cannot function without it.
If it is not installed, go to https://www.joomlathat.com/affiliate-tracker to get the extension.
If it is installed, what version of com_affiliatetracker are you using?
Olivier.
Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.
Thanks!
Wasn't aware I had to buy something extra.
How can I uninstall now?
I get the error on every page in the backend?
Regards
Thomas
Go to System -> Manage -> Extensions, search for tracker and uninstall.
That should work. If not, let us know.
Olivier.
Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.
Thanks, but as I wrote:
I get the error on every page in the backend?
Have you tried turning off debugging and error reporting from the global configuration?
Olivier.
Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.
I can't enter any pages in the backend - they all show that error.
/Thomas
Managed to remove it in the database ...
Ok, great Thomas.
As a result to this issue, we updated the plugin to ensure nobody installs the plugin without the main component to be present.
Olivier.
Help us get back to #1 in the Joomla Extension Directory by leaving us a 5-Star review here.
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