Skip to Content

New J2Commerce 6.6.5 is out. Here is everything in the release.

See What’s New
Account
Enter the email address on your account.
Forgot your username?
Enter your password.
Forgot your password?

Or continue with

Closed Public Category: Technical Support / Bugs Ticket #358

Error with Affiliate

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Conversation

Thomas Thrane

Hi
I have installed the Affiliate app, but now I get this error in the backend?

An error has occurred.
0 Failed opening required '/var/www/vhosts/portvin.shop/httpdocs/components/com_affiliatetracker/helpers/helpers.php' (include_path='.:/opt/plesk/php/8.2/share/pear')

Any good advice to fix this?

Kind regards
Thomas

Olivier Buisard Staff

Hello Thomas,

is com_affiliatetracker installed?

The plugin cannot function without it.

If it is not installed, go to https://www.joomlathat.com/affiliate-tracker to get the extension.

If it is installed, what version of com_affiliatetracker are you using?

Olivier.

Thomas Thrane

Thanks!
Wasn't aware I had to buy something extra.

How can I uninstall now?
I get the error on every page in the backend?

Regards
Thomas

Olivier Buisard Staff

Go to System -> Manage -> Extensions, search for tracker and uninstall.

That should work. If not, let us know.

Olivier.

Thomas Thrane

Thanks, but as I wrote:

I get the error on every page in the backend?

Olivier Buisard Staff

Have you tried turning off debugging and error reporting from the global configuration?

Olivier.

Thomas Thrane

I can't enter any pages in the backend - they all show that error.

/Thomas

Olivier Buisard Staff

Ok, great Thomas. 

As a result to this issue, we updated the plugin to ensure nobody installs the plugin without the main component to be present.

Olivier.