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Closed Public Category: Technical Support / Bugs Ticket #239

Checkout behaves strange

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Conversation

Olivier Buisard Staff

Hello, 

when I select donate at the bottom of your site, the link is https://ktp.tngcentre.com/en/donation-to-tngcentre.

I can enter the amount and go to the checkout at https://ktp.tngcentre.com/en/account/checkout-your-order?view=checkout.

So I am not sure how you get to https://ktp.tngcentre.com/en/component/j2store/?Itemid=931. (931 seems to be the cart menu item). Can you tell me the steps I need to take to get there?

I can see, from your menu configuration, that you are at least missing the checkout menu item.

 

 

 

Olivier.

Abraham Tol

Sorry i thought i was clear

under account go to checout your order

then i get this strange url and data 1 item

if logged in i get a list of all product 

give it a go

 

 

Olivier Buisard Staff

Ok, thank you.

I don't understand the purpose of that page. 

Olivier.

Olivier Buisard Staff

Yes, I mentioned it earlier in this thread :-)

Olivier.

Abraham Tol

Any progress for a solutions with our problem.

Abraham Tol

We need to live this weekend, so kind of important

Olivier Buisard Staff

No, I don't have a solution for you at this time.

Why do you need to show a checkout page when people don't order?

Olivier.

Abraham Tol

Correct i do not know how to not show if there is not item in basket.... 

Olivier Buisard Staff

I believe only the cart page is necessary for the user in my opinion. The checkout page is not, since it is handled by Easy Checkout. I would just set the menu item to 'hidden' in the time being, until there is a fix for it.

That won't prevent you from launching your site.

Olivier.

Abraham Tol

Sounds like a plan amd then customer can see order as well via Cart

Thanks will do

Abraham Tol

Okay did that and of course no more issue.

However when making a nodation on checkout i first get tradtional checkout and then easycheckout, how can i i fix that?

Olivier Buisard Staff

You said:

However when making a nodation on checkout i first get tradtional checkout and then easycheckout, how can i i fix that?

I did the same but I don't get the behavior you describe.

Olivier.

Abraham Tol

that is trange -  what else can i do i have cleared cache a number of times

Abraham Tol

i still see 1. cart content and the eaasy checkout 

Abraham Tol

we aree on the same site right ktp.tngcentre.com

 

Olivier Buisard Staff

That is what you should see.

I just had to do CTRL F5 in my browser to see the changes.

I am on the site you provided us information with.

Attachments

payments.png

Olivier.

Olivier Buisard Staff

To replicate, use the override you can find at [your_template]/html/com_easycheckout/checkout/validate.php.

For the remaining items:

  • billing/shipping: it has been fixed internally, You will need to update the extension when we release it.
  • for the SKU, you can either show all of them or you don't. In your store, I don't see the need to show the SKUs at checkout, since the product name and SKU are nearly identical. Another solution would be to change the donate product SKU to be a bit more user friendly. Using 'Donation' for instance rather than 'Donate_to_TNGCentre'.

Olivier.

Abraham Tol

okay on SKU then how to i do not show it on order summary?

Eafgerly awating new version.

Thank you so much!!!

Olivier Buisard Staff

I am not sure I understand your question.

If you want the SKU everywhere else (email, invoice...) but not at checkout, use the CSS styling I gave you a few messages back.

The option to show SKUs is found in the configuration of the extension, 'Product' tab.

Olivier.

Abraham Tol

installed override fix on all sites- thanks for all your help