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Closed Public Technical Support / Bugs Ticket #212

Product you are trying to access is disabled by administrator. Please contact Site admin for more details on this product

This is a public ticket

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Conversation

Eoin Oliver

Sorry guys this still occurs.  https://www.j2commerce.com/support/technical-support/211-product-you-are-trying-to-access-is-disabled-by-administrator-please-contact-site-admin-for-more-det

I generated variants and that seemed to work.

https://snipboard.io/09L3U7.jpg

It still says admin has disabled the product.

The message in itsself could be significatnly improved as it's giving you incorrect information.  

Any ideas what else it could be?  Do I need to set something in the variant for it to work?

 

Adam Melcher Staff

Eoin,

 

There are generally two reasons that can cause that error:

  1. No variants generated for a variant-based product
  2. No proper menu item for the product

In your case you hit the jackpot with both items at the same time.

Your new product was in the uncategorized category so:

    • moved your new product into the Store category
    • viola! product detail page now works

 

I agree, that error notification is terrible and needs to be updated.

 

Adam