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Closed Public Technical Support / Bugs Ticket #168

Zone/Region only shows "Select" on front end of site - No dropdown options

This is a public ticket

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Conversation

John McCormack

This is a strange one.

I've been using J2Store/J2Commerce for years - a paid "Pro" user before Pro was released as free.
I have always found setting up localisation as a weak spot on J2Store, with it being a real pain if you only want a one or two countries enabled for shipping.

Recently, I have tried a dozen ways to set up a new shop with shipping within Ireland and UK but no matter what I do, the front end will not allow selecting of the zone within the country and therefore cannot complete shipping. It just shows "Select" on the Zone / Region dropdown, even after country is selected, and even with only zones in one country enabled in Localisation settings.

Have I missed something or is there a bug tripping me up here?

Attachments

Screenshot-2025-03-01.png
John McCormack

As a workaround that seems to allow things to proceed properly, I installed the EasyCheckout plugin and that seems to allow selection of the county zone, within the country.

Olivier Buisard Staff

Hello John,

this usually happens when the checkout/cart menu items are missing. Did you create those menu items, even if not showing in the menus you have on the site? 

Olivier.

John McCormack

Hi Olivier,

 

Thank you so much for clearing that up so quickly.

Just to verify your fix, I disabled the EasyCheckout plugin which seemed to be a good workaround/option.

With that done, I added J2C's View Cart item menu first - didn't work - then I added the J2C Checkout item and it worked.

I also checked with the items added to the menu, but hidden and it still works.

Thanks again Olivier,

Very much appreciated

Olivier Buisard Staff

You are welcome, John.

We are in the process in adding a setup module to our major 4.1 version that will ensure all basic requirements are met, which should help diagnose what is missing and help everyone with the store setup.

Olivier.