When a user selects item and clicks ADD TO CART button. Nothing gets added to the cart. This has worked in the past and now has stopped
Closed Public
Category: Technical Support / Bugs
Ticket #1111
Cart not working
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J2Commerce
Version
J2Commerce v6
Conversation
Gary,
Can you provide any further information to help figure out what you are experiencing? I went to the test site - clicked the add to cart button and it added the item to the cart without any issue:
Gary,
I don't see the product you are talking about. I only tried adding the only product I could find on the site. Please reply in the ticket system to ensure your answers don't get lost in the inbox.
Adam
I think I have it figured out. The products in this case all need to be SIMPLE without any options. If there are options/variants that arent configured, the ADD TO CART fails, and that would be expected, BUT there is nothing that gives the user an error message that there is aproblem. The product just doesn't get to the cart.
Where is the product you are talking about, I couldn't find it anywhere.
Hello Gary,
I tried 'Start Late, Finish Rich A No-fail Plan for Achieving Financial Freedom at Any Age' like you suggested in your email, and I had no problem adding it to the cart.
Are you trying the cart on the desktop or on mobile phones? Which browser are you using?
Olivier.
Maybe you missed it, but I found the issue and it is no longer a problem. Some products had unselected required options and that kept them from going to the cart. However,there was no warning about that so it was hard to find the problem.
