Everytime I attach a file of an allowed type while creating a support ticket or replying to one, my attachment is removed.
Pending Public
Category: Technical Support / Bugs
Ticket #1095
Attachments were removed from support tickets
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
J2Commerce
Version
J2Commerce v6
Conversation
Could it be that not all listed permitted file types are actually allowed?
Hi Jürgen,
I understand the attachments disappearing can be annoying.
The system removes certain file types automatically because they can contain harmful code. Zips, php files, and similar formats are common vectors for attacks. So some files go through, some don't, depending on the risk level. The ticket system, in light of all security issues that have arose in recent months, has become more 'protecting', especially for zip files containing code.
Any specific file type that was not going through for you?
Olivier.
