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Closed Public Category: Technical Support / Bugs Ticket #1050

PDF Invoice show only at confirm stage.

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J2Commerce

Version
J2Commerce v6

Conversation

Georgios Tsangarides

Hi,

I've run into an issue with the invoice printing feature and wanted to check with you whether this is expected behavior or something that needs to be enabled/fixed.

Currently, I can only print the invoice PDF when an order's status is set to "Confirmed." Once I move the order forward to "Shipped" (or other later statuses), the option to print the invoice is available but the invoice page is white.

I've also configured the PDF app to send emails at the Confirmed, Delivered, and Shipping stages, but this setting doesn't seem to affect the invoice printing behavior - it's still locked to the Confirmed status only otherwise you can print a white page.

What I'd like is to be able to print the invoice at any order status, not just Confirmed.

Could you let me know:
1. Whether this is a default limitation of the app/extension, or
2. Whether there's a setting I can change myself to enable invoice printing at all stages

If it requires a code-level fix, please let me know and I'll wait for your update.

Thanks in advance for your help.

Best regards,
Yorgos

Olivier Buisard Staff

Hi Yorgos,

is this something that needs a code fix or was it a configuration issue?

Great to see that it is solved.

Olivier.

Georgios Tsangarides

Just a configuration issue I had to find out.