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Closed Public Technical Support / Bugs Ticket #1003

Unable to insert image into product

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

J2Commerce

Version
J2Store/J2Commerce v4

Conversation

graeme colston

Hi Guys

When I click on insert to add an image, nothing happens.(see att)

Article name : MB00802
Image is named the same in images/products.

Hope you can find an issue and resolve, big thanks.

Attachments

Screenshot 2026-09-02 at 15.57.24.png
Olivier Buisard Staff

Hello Graeme,

I was able to add an image to the product in the article.

However, you are getting errors in the Media Manager, as some images are corrupted and this is why this fails.

I cannot reach your site anymore for some reason so I cannot try any further.

Olivier.

graeme colston

Thanks for the speedy reply, I will look into it and try again.

 

Olivier Buisard Staff

I tried to access the site again, but no luck. It keeps timing out.

Olivier.