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Pending Public Category: Technical Support / Bugs Ticket #1002

Emails not showing Order Options

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

J2Commerce

Version
J2Commerce v6

Conversation

Adam Melcher Staff

Paul,

I tried taking a look in the back end, but the credentials don't appear to be working - can you recheck them? There was an update in the last release that fixed that issue however to make sure we didn't automatically replace existing email templates with the updated version, you will need to click the Sync Core Emails at the top of the Email Tempaltes view to load the updated email templates. You can use the test view tab of the confirmed email to see if the options appear - if not, then I will need to take a deeper look otherwise that should fix the issue for you.

Let me know the outcome when you get a chance,

Adam

The ticket information has been edited by Paul Harwood (nas@nauticalarchaeologysociety.org).
Paul Harwood

The credentials should now be working - this is our test server. The firewall was being a bit too active :)

I have tried to sync core emails but it does not seem to have made the options appear.

Adam Melcher Staff

Paul,

 

It looks like the update servers for both the migration tool and the core j2commerce component were disabled on your site so you were never notified of the latest release. I thought this was the reason you weren't seeing the options in the email but discovered a small bug in the process that prevented it from showing in the emails so I have already updated it and it will be availalble in the the next upcoming release - as long as the update server is not unpublished :)  

 

Site is looking great by the way!

 

Adam