Hi,

We recently installed easycheckout and aren’t entirely convinced by the plugin (several issues). We’d now like to try Advanced Checkout and Advanced Cart, but we’re not sure if they’ll meet all our requirements. Is it possible to get a trial version?

Regards,

Peter

Hi Olivier,

Thank you very much for your prompt reply and your offer!

We have already looked at both the documentation and your website and were very impressed by the two apps. We have set up our shop exclusively for business customers and require different payment methods and tax rates depending on whether the company’s headquarters are based domestically or abroad.
We will now install Advanced Checkout and Advanced Cart and get back to you.
Regards,
Peter

Hi Olivier,

It’s not so easy to install these two modules. At the moment, we’re stuck because we can’t find the following plugin anywhere: Step 2: Search for System - Advanced Cart > Enable the plugin by clicking on the 'X' and it will turn into a tick.

Can you help us with this?

Peter

Hi Olivier,

These login details are for our test site; any changes will need to be transferred to the live site at a later date.

Peter

Hi Olivier,

The Advanced Cart module can now only be found under ‘Extensions’, not under ‘Modules’ where it used to be configurable.
The shopping basket doesn’t pop up (as it does on your website); I assume this can be adjusted.

Hi Olivier, sorry, I didn’t make myself clear. The Advanced Cart module can no longer be configured because it’s no longer in the Modules directory; it’s now only to be found under Manage/Extensions. And there, you can only enable or disable it.

Hi Olivier,

I’m sorry to bother you, but the Advanced Cart module doesn’t appear in the list of modules; it’s only under Manage/Extensions (see screenshots).

Regardless of this, we are giving up on our attempts to get Advanced Checkout and Advanced Cart to work. Apart from a few errors (e.g. incorrect display of the shopping basket total, see screenshot 133851), Advanced Checkout does not meet our requirements for clarity. For example, the delivery charges and payment methods are only visible at the end of the ordering process.

With Easy Checkout, all details appear immediately on the first overview page. Whilst we prefer the design of Advanced Checkout, we do not prefer its functionality. We will therefore attempt to resolve the minor issues with Easy Checkout. We will likely need to contact you again via a separate ticket.

Could you please ensure that we are reimbursed for the charges of Advanced Checkout and Advanced Cart?

In any case, we would like to thank you once again for your excellent support.

Regards,

Peter

Hello Olivier,

Thank you very much for your explanation. We have indeed found the modules in the ‘Type’ drop-down menu; please accept our apologies for the inconvenience.
However, for the reasons mentioned above, we would prefer not to continue using ‘Advanced Checkout’ and ‘Advanced Cart’.
Could you please arrange for a refund of the purchase price?

Kind regards,

Peter

Hi OLivier,

As mentioned above, the main reason we no longer wish to use these two modules is that they do not meet our requirements for clarity and user-friendliness to the same extent as EasyCheckout. Technical bugs are also an issue. However, we do, of course, recognise that you have already invested a great deal of time in helping us with the installation. And as we really want you to continue your great work, we’ll waive the refund and may decide to give Advanced Checkout another go at a later date. And when we do, we’ll certainly need your support again. In the short term, we need help with EasyCheckout; you can find more details in the relevant post under ‘Bugs’.

Thank you and best regards
Peter