Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Hi,
We recently installed easycheckout and aren’t entirely convinced by the plugin (several issues). We’d now like to try Advanced Checkout and Advanced Cart, but we’re not sure if they’ll meet all our requirements. Is it possible to get a trial version?
Regards,
Peter
Hi Peter,
you should get a pretty good idea what you can do with Advanced Checkout/Cart by checking the documentation and by the way it is working on our site (it's a good example of what you can do).
https://docs.j2commerce.com/advanced-checkout/advanced-checkout-guide
https://docs.j2commerce.com/advanced-cart/advanced-cart-guide
We do not offer trials at this time but if by any event you are not satisfied, we can refund your purchase.
Olivier.
Hi Olivier,
Thank you very much for your prompt reply and your offer!
We have already looked at both the documentation and your website and were very impressed by the two apps. We have set up our shop exclusively for business customers and require different payment methods and tax rates depending on whether the company’s headquarters are based domestically or abroad.
We will now install Advanced Checkout and Advanced Cart and get back to you.
Regards,
Peter
You are welcome, Peter. Just let us know if you have any question.
Olivier.
Hi Olivier,
It’s not so easy to install these two modules. At the moment, we’re stuck because we can’t find the following plugin anywhere: Step 2: Search for System - Advanced Cart > Enable the plugin by clicking on the 'X' and it will turn into a tick.
Can you help us with this?
Peter
Hello Peter,
can you edit this ticket and add credentials so we can check it out?
The Advanced Cart plugin is not a j2store/j2commerce app, it is a Joomla System plugin. That may be why you cannot locate it.
Olivier.
Hi Olivier,
These login details are for our test site; any changes will need to be transferred to the live site at a later date.
Peter
Thanks, and no problem Peter, here what I have done:
The plugin System - Advanced Cart calls checkout and cart pages, so maybe the checkout page should be set for all languages, because you have a unique entry in the plugin.
Olivier.
Hi Olivier,
The Advanced Cart module can now only be found under ‘Extensions’, not under ‘Modules’ where it used to be configurable.
The shopping basket doesn’t pop up (as it does on your website); I assume this can be adjusted.
Yes, Peter, you need to go to the setup you wish to use.
Olivier.
Hi Olivier, sorry, I didn’t make myself clear. The Advanced Cart module can no longer be configured because it’s no longer in the Modules directory; it’s now only to be found under Manage/Extensions. And there, you can only enable or disable it.
Peter,
Advanced Cart has 2 modules 'J2Commerce Advanced Cart toggle' and 'J2Store - Advanced Cart'.
They are both instanciated and I can see them in your list of modules.
Filter the modules by 'type', you will see them listed there.
Olivier.
Hi Olivier,
I’m sorry to bother you, but the Advanced Cart module doesn’t appear in the list of modules; it’s only under Manage/Extensions (see screenshots).
Regardless of this, we are giving up on our attempts to get Advanced Checkout and Advanced Cart to work. Apart from a few errors (e.g. incorrect display of the shopping basket total, see screenshot 133851), Advanced Checkout does not meet our requirements for clarity. For example, the delivery charges and payment methods are only visible at the end of the ordering process.
With Easy Checkout, all details appear immediately on the first overview page. Whilst we prefer the design of Advanced Checkout, we do not prefer its functionality. We will therefore attempt to resolve the minor issues with Easy Checkout. We will likely need to contact you again via a separate ticket.
Could you please ensure that we are reimbursed for the charges of Advanced Checkout and Advanced Cart?
In any case, we would like to thank you once again for your excellent support.
Regards,
Peter
Peter,
filter the modules by type.
That means: do not enter anything in the search field, select the 'filter options' button next to the search and find the 'type' dropdown.
In there, you will see:
'J2Commerce Advanced Cart toggle'
'J2Store - Advanced Cart'
I have been to your site, I saw them.
I think you are confusing the name of the module instances (which are typically named by the admin, not the developer who created the module) and the kind of module it is (= the type).
The search box does not search for the type of the module, only gor the name an instance was given.
I hope my explanations are more clear, let me know.
As far as warning messages are concerned, you will have to turn off error reporting once your site goes live, I was able to clear all warnings in the Advanced Checkout' and 'Advanced Cart' extensions, but J2Store warnings will require a code modification in J2Store itself.
Olivier.
Hello Olivier,
Thank you very much for your explanation. We have indeed found the modules in the ‘Type’ drop-down menu; please accept our apologies for the inconvenience.
However, for the reasons mentioned above, we would prefer not to continue using ‘Advanced Checkout’ and ‘Advanced Cart’.
Could you please arrange for a refund of the purchase price?
Kind regards,
Peter
Hello Peter,
The Advanced Checkout has been fully configured and is functioning as intended. Any additional adjustments depend on the specific workflow you want to implement, which we cannot determine on your behalf.
The last difficulties you encountered were related to general Joomla usage rather than the checkout extension itself. It’s unfortunate to see the extension set aside after the time invested in getting everything in place.
We are currently at JoomlaDay USA, but we will follow up with you as soon as we are back.
Olivier.
Hi Peter,
we are finally back to a less crazy schedule!
In order to initiate the refund, we would need you to first cancel the subscriptions for Advanced Cart and Advanced Checkout.
Log into your account, go to 'My Account', and all the way down to 'My Subscriptions'. There you will be able to cancel your subscriptions.
We will issue the refund once the subscriptions cancelled. Let us know once you are done.
Thank you!
Olivier.
Hi OLivier,
As mentioned above, the main reason we no longer wish to use these two modules is that they do not meet our requirements for clarity and user-friendliness to the same extent as EasyCheckout. Technical bugs are also an issue. However, we do, of course, recognise that you have already invested a great deal of time in helping us with the installation. And as we really want you to continue your great work, we’ll waive the refund and may decide to give Advanced Checkout another go at a later date. And when we do, we’ll certainly need your support again. In the short term, we need help with EasyCheckout; you can find more details in the relevant post under ‘Bugs’.
Thank you and best regards
Peter
Thank you Peter, we appreciate it.
I have released an update to Easy Checkout, this corrects all issues reported so far.
Olivier.
