Antonio,

is it possible to access the site? If not, can you tell us what is the content of the j2store configuration table?

Thanks!

Antonio,

if we cannot see the database signature, this is going to be difficult to troubleshoot. 

I am looking for something like:

CREATE TABLE `tada_j2store_configurations` (
`config_meta_key` varchar(255) NOT NULL,
`config_meta_value` text,
`config_meta_default` text
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb3;

INSERT INTO `tada_j2store_configurations` (`config_meta_key`, `config_meta_value`, `config_meta_default`) VALUES
('13fe403f608b', '1', NULL),
('921373770e56fe3', '1', NULL),
('addtocart_action', '3', NULL),
('addtocart_button_class', 'btn btn-primary', NULL),
('addtocart_placement', 'default', NULL),
('admin_email', 'support@j2commerce.com', NULL),
('allow_guest_checkout', '1', NULL),
('allow_password_validation', '1', NULL),
('allow_registration', '1', NULL),
('attachmentfolderpath', 'media/downloads', NULL),
('auto_apply_shipping_rate', '1', NULL),
('backend_voucher_to_shipping', '1', NULL),
('bootstrap_version', '5', NULL),
('cancel_order', '1', NULL),
('catalog_mode', '0', NULL),
('checkout_price_display_options', '1', NULL),
('clear_cart', 'order_placed', NULL),
('clear_outdated_cart_data_term', '90', NULL),
('config_cart_empty_redirect', 'cart', NULL),
('config_cart_redirect_page_url', '', NULL),
('config_continue_shopping_page', 'previous', NULL),
('config_continue_shopping_page_url', '', NULL),
('config_currency', 'USD', NULL),
('config_currency_auto', '1', NULL),
('config_including_tax', '1', NULL),
('config_length_class_id', '2', NULL),
('config_tax_default', 'billing', NULL),
('config_tax_default_address', 'store', NULL),
('config_weight_class_id', '4', NULL),
('continue_cart_redirect_menu', '101', NULL),
('continue_shopping_page_menu', '101', NULL),
('country_id', '223', NULL),
('coupon_update', '1', NULL),
('date_format', 'm/d/Y', NULL),
('default_payment_method', 'payment_paypal', NULL),
('display_price_with_tax_info', '0', NULL),
('downloadid', 'a19b154a321855f7f2', NULL),
('download_area', '1', NULL),
('enable_coupon', '1', NULL),
('enable_falang_support', '0', NULL),
('enable_inventory', '1', NULL),
('enable_voucher', '1', NULL),
('export_column_per_product_option', '1', NULL),
('hide_shipping_until_address_selection', '1', NULL),
('hold_stock', '60', NULL),
('image_for_product_options', '0', NULL),
('installation_complete', '1', NULL),
('invoice_prefix', '', NULL),
('isregister', '0', NULL),
('j2commerce_isnew', '1', NULL),
('j2store_enable_css', '1', NULL),
('jquery_ui_localisation', '1', NULL),
('limit_orderstatuses', '*', NULL),
('load_bootstrap', '0', NULL),
('load_fancybox', '1', NULL),
('load_fontawesome_ui', '1', NULL),
('load_jquery_ui', '3', NULL),
('load_minimal_bootstrap', '0', NULL),
('load_timepicker', '3', NULL),
('option', 'com_j2store', NULL),
('plugin_check_date', '2025-12-31', NULL),
('postalcode_required', '1', NULL),
('prepare_content', '0', NULL),
('price_display_options', '2', NULL),
('product_option_price', '1', NULL),
('product_option_price_prefix', '1', NULL),
('queue_key', 'e1edfe9ea1e14f8', NULL),
('queue_repeat_count', '10', NULL),
('related_product_columns', '3', NULL),
('send_default_email_template', '1', NULL),
('shipping_mandatory', '0', NULL),
('show_base_price', '1', NULL),
('show_clear_cart_button', '0', NULL),
('show_customer_note', '1', NULL),
('show_item_tax', '0', NULL),
('show_login_form', '1', NULL),
('show_logout_myprofile', '0', NULL),
('show_manufacturer', '0', NULL),
('show_postpayment_orderlink', '1', NULL),
('show_price_field', '1', NULL),
('show_product_price_for_register_user', '0', NULL),
('show_product_sku_for_register_user', '0', NULL),
('show_qty_field', '1', NULL),
('show_shipping_address', '1', NULL),
('show_sku', '1', NULL),
('show_tax_calculator', '1', NULL),
('show_terms', '1', NULL),
('show_thumb_cart', '3', NULL),
('show_thumb_email', '1', NULL),
('stock_display_format', 'always_show', NULL),
('store_address_1', '854 Tada Street', NULL),
('store_address_2', '', NULL),
('store_billing_layout', '<div class=\"row\">\n <div class=\"col-md-6\">[first_name] [last_name] [email] [phone_1] [phone_2] [company] [tax_number]</div>\n <div class=\"col-md-6\">[address_1] [address_2] [city] [zip] [country_id] [zone_id]</div>\n </div>', NULL),
('store_city', 'Job Lake', NULL),
('store_max_sale_qty', '', NULL),
('store_min_sale_qty', '1', NULL),
('store_name', 'Joomla 5', NULL),
('store_notify_qty', '', NULL),
('store_payment_layout', '', NULL),
('store_shipping_layout', '<div class=\"row\">\n <div class=\"col-md-6\">[first_name] [last_name] [phone_1] [phone_2] [company]</div>\n <div class=\"col-md-6\">[address_1] [address_2] [city] [zip] [country_id] [zone_id]</div>\n </div>', NULL),
('store_zip', '0K6', NULL),
('task', 'saveConfig', NULL),
('termsid', '', NULL),
('terms_display_type', 'link', NULL),
('update_complete', '1', NULL),
('view', 'postconfig', NULL),
('zone_id', '3655', NULL);

It would be great to get that information.

If too difficult, we can go to plan B, where you can install a plugin of our own on your site, which should help get that info.

Thank you!