#935 EU Directive compliance (Withdrawal/Return button requirement) for J2Commerce

Posted in ‘Feature Requests’
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J2Commerce

Version
J2Store/J2Commerce v4

Latest post by Adam Melcher on Saturday, 08 August 2026 14:04 UTC

dario gualà

Dear J2Commerce Development Team,

I am writing to inquire about upcoming updates or solutions regarding compliance with the new EU e-commerce regulations (specifically Directive (EU) 2019/2161 / Article 54-bis of the Consumer Code in Italy), which requires B2C online stores to provide a dedicated, easily accessible "Withdrawal Button" (or "Right of Return" digital feature) for customers.

Under this regulation, e-commerce platforms must offer a clear process that allows customers to submit a withdrawal request and automatically receive an immediate confirmation receipt on a durable medium, including a precise timestamp and order reference.

Could you please let me know if J2Commerce currently supports or plans to release a dedicated plugin, feature update, or recommended integration to address these requirements?

Thank you in advance for your support and advice on how best to implement this on J2Commerce.

Adam Melcher

Dario,

Great question and this should hopefully answer it! 

https://www.j2commerce.com/extensions/apps/eu-order-withdrawal-compliance

 

Adam

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