Request to allow J2C users to respond to public support requests, sometimes we can help with issue or solve problems without the need of support to get involved. I certainly would like the help from the J2C community.
Closed Public
Category: Feature Requests
Ticket #320
Allow users to repond to Tickets
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Conversation
Scott,
thanks for the suggestion. The functionality you are seeking is more like a forum than a ticket system.
Ticket systems are meant for individual support (even though some resolutions can be made public to allow other users having a similar issue to find information), are assigned to support team members and guarantee a response.
Forums are more like a place to share insights, ask questions and collaborate in an open manner. So that is more what you are looking like, it seems.
Olivier.
That is what I menat, obviously nota a priortiy mabe down the road at some point. there are benfit snd disadvantages, the big one is moeration, more server space. th eupsaide th ecommunity helping to resplve problems
