Hi J2Commerce Team,
first of all, thank you for the great work on the system and the existing invoicing features!
To make J2Commerce even better and fully compliant for European store owners, we have a feature suggestion regarding cancelled orders (Widerruf). Having a smooth way to handle cancellation invoices directly in the backend would be a huge step forward for many merchants in the D-A-CH region.
We’d love to hear your thoughts on this! Thanks for your time and continued great support.
Description / Request Details
Reference: Ticket #765 https://www.j2commerce.com/support/technical-support/765-how-do-i-create-a-delivery-note
Summary: Currently, J2Commerce provides workflows for creating invoices and delivery notes (see Ticket #765). We would like to request an extension to support Credit Notes / Cancellation Invoices (Stornorechnung) when an order is cancelled or revoked (Widerruf).
To comply with accounting requirements (e.g. GoBD / EU regulations), finalized invoices cannot be edited or deleted, requiring a proper cancellation document instead.
Suggested Scope:
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Order Workflow Integration:
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Option to generate a Credit Note directly within the backend order view, aligned with standard order status changes (e.g.,
Cancelled/Refunded).
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Document & Template Handling:
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Support for a dedicated numbering sequence for credit notes.
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Clear reference to the original invoice number on the document.
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Generation of a Credit Note document (PDF) using the existing template system.
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Customer Notification:
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Ability to send the Credit Note to the customer via email alongside order status updates.
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Business Value: Enables legal compliance and audit-proof accounting for revoked or refunded orders directly within J2Commerce.
