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Pending Public Category: Customer Service Ticket #782

Strip checkout not working

This is a public ticket

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Udi Tiran

Hello 

I have a Joomla website with J2 commerce and Stripe checkout. Has been runinng well for a long time

Today client contatcted that the stript checkout is not working.

I'm using easy checkout. All plugins are updated to recent version. 

Tested on multiple browsers. Same issue

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Screenshot 2026-05-07 175626.png
The ticket information has been edited by Udi Tiran (udi@tactico.marketing).
Olivier Buisard Staff

Hello Udi,

I figured out what was not working on your site.

The Stripe scripts were defered and therefore some calls failed. 

I fixed both Stripe and Stripe Checkout plugins.

However, I would suggest you try the Stripe plugin as I have set up (instead of Stripe Checkout). I find it more user friendly as the user stays on the same order page and is not sent to an outside Stripe page.

I have also fixed Easy Checkout, you had forgot to set the menu item in the EasyCheckout global configuration parameters.

Olivier.