Collect verified Trustpilot reviews after every order

Trustpilot for J2Commerce sends review invitations after each order and shows your Trustpilot reviews on your Joomla store.

Invite, collect and display Trustpilot reviews

Automatic invitations, stars on products and listings, TrustBox widgets and a dashboard tab with your TrustScore.

Automatic Review Invitations
When an order reaches your chosen status, the review invitation fires automatically, at whatever delay makes sense for your product. Days, hours, a full week. No manual follow-up. No spreadsheets. No good intentions that never happen.
Service and Product Reviews in One Invitation
One invitation can ask your customer to rate the service experience and rate every product they ordered. Your Trustpilot business profile and your product profiles both get data. Double the proof from a single automated email.
Stars Where Shoppers Are Looking
Compact star summaries appear on every product detail page in up to five configurable positions. Category listing cards show per-product stars in nine positions. Real Trustpilot ratings, live on every product in your Joomla store.
Full Product Review Section
A complete review panel appears below every product, overall rating, the 5-to-1 star breakdown chart, individual reviews, filter by stars, sort by date or rating. Shoppers read reviews before they buy. Give them something to read.
TrustBox Widgets: Anywhere on Your Site
The included module drops any Trustpilot TrustBox, badge, product stars, carousel, or custom template, into any Joomla module position. Homepage hero, footer, sidebar, checkout page. The Business Unit ID reads from the plugin automatically. Configure once.
TrustScore in Your Admin Dashboard
Your Trustpilot score, star average, total review count, and 1-5 star breakdown live in a dedicated tab on your J2Commerce dashboard. A quick icon shows your score at a glance. One click refreshes from Trustpilot on demand.

Two Ways to Send Invitations

Choose how the invitation reaches your customer. Trustpilot-managed delivery uses your branded templates from your Trustpilot account, polished, professional, their infrastructure. J2Commerce-managed delivery puts you in complete control: your subject line, your email copy, your sending domain. Same automated trigger. Different wrapper. Switch modes in the admin settings, no code required.

Trustpilot sends branded email using your Trustpilot templates
Your store sends with custom subject, body, and review link
Invitation delay: 0 hours to a full year after fulfillment
Automatic de-duplication, one invitation per order, always
Locale-aware, uses customer's order language by default

The Full Review Display

The full reviews section shows the score, a star breakdown and individual reviews customers can filter and sort.

Star rating summary with average and total count
5-to-1 star distribution breakdown chart
Individual reviews with filter by star rating and sort options
Paginated, configurable reviews per page
Bootstrap 5 and UIkit template variants included

Product Catalog Sync

Before product reviews can attach to the right products on Trustpilot, Trustpilot needs to know what you sell. The catalog sync pushes your entire Joomla ecommerce product list to Trustpilot, name, SKU, URL, and brand name, in configurable batches using the J2Commerce background queue. Launch the sync from the admin dashboard. It handles any catalog size without timeouts. Schedule it with a cron job to keep it current.

Full catalog pushed to Trustpilot in configurable batch sizes
Queue-based, handles thousands of products gracefully
Name, SKU, product URL, and brand name included
One-click kickoff from the Trustpilot admin dashboard
Cron URL generated automatically for scheduled runs

Launch with more today. Earn more five-star reviews tomorrow.

Add Trustpilot and ask every customer for a review automatically.

Automatic Review Invitations
Service and Product Reviews in One Invitation
Stars Where Shoppers Are Looking

Use Cases

The Home Goods Store Collecting Its First Reviews

A home goods store had been running for two years. Excellent product, low returns, repeat buyers, but the product pages showed zero reviews. Zero stars. The bounce rate on product pages was 78%. They installed Trustpilot for J2Commerce, set the trigger to order completion with a 48-hour delay, picked Trustpilot delivery mode, and enabled product reviews in the invitation. Within four weeks: 140 verified reviews. Within two months: product page bounce rate under 50%. No manual emails. No spreadsheets. Just a system that runs while they focus on the store.

The Specialty Food Brand That Needs Customers to Taste First

A specialty food brand had a problem: if they asked for a review immediately after shipping, the customer hadn't tried the product yet. The reviews came back vague or skipped entirely. They set the invitation delay to 168 hours, seven days after order completion. By then, the product had been received, opened, and eaten. Reviews came back specific and sensory: "my family went through three jars in a week," "exactly as described." The kind of review text that actually converts browsers into buyers. One configurable delay field. Problem solved.

The Fashion Retailer Who Wanted Stars on Every Product Card

A clothing boutique noticed their category page was getting traffic but shoppers weren't clicking on individual products. After enabling Trustpilot for J2Commerce and setting the category listing star position to "After Title," every product card in the ecommerce catalog started showing its Trustpilot star rating. Products with 4.8 stars got clicked. Products with fewer reviews got browsed past, exactly the honest signal shoppers were looking for. They also placed the Trustpilot module in the header to show the store-level score. Both configurations read the Business Unit ID from the plugin, set once, works everywhere.

The B2B Store That Sends Its Own Email, On Its Own Terms

A business-to-business supply store had an established customer relationship and didn't want generic Trustpilot-branded follow-ups going out under a third-party name. They switched to J2Commerce invitation mode: Trustpilot generates a unique review link, but the email comes from the store's own mailer with a custom subject ("Your order, quick question") and a personal, brand-appropriate body. Their customers recognized the sender, opened the email, and clicked through to leave reviews. Control over the communication meant higher open rates and a review conversion their previous approach couldn't touch.

Languages

Translated into 21 languages.

Arabic Unitag ar-AA
Chinese, Traditional zh-TW
Danish da-DK
Dutch nl-NL
English (United Kingdom) en-GB
English (United States) en-US
Finnish fi-FI
French fr-FR
German de-DE
Greek el-GR
Hebrew he-IL
Italian it-IT
Japanese ja-JP
Norwegian Bokmål nb-NO
Polish pl-PL
Portuguese, Brazil pt-BR
Portuguese, Portugal pt-PT
Russian ru-RU
Spanish es-ES
Swedish sv-SE
Turkish tr-TR

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