Twilio SMS connects your store to Twilio so customers get a text message about their order, with your own wording for each order status. Your team can get a text too, sent to as many admin numbers as you list.
Your customers and your team hear about orders as soon as something happens.
Customers receive an SMS when an order is paid or when its status changes, depending on the event you choose.
Write a customer message and an admin message for each order status, with short codes for the order ID, invoice number, order total and order date.
Turn on admin messages and list one or more mobile numbers, separated by commas, to get a text for each order update.
Optionally check the customer's phone number with Twilio Lookup before a message is sent.
Test the app with your Twilio test credentials before you switch to live messages.
Enter your Twilio Account SID, auth token and sender number or short code, and pick which address phone field holds the customer's mobile number.
A text message reaches customers wherever they are. Choose to send texts after payment is complete or after every status update, so shoppers stay up to date without checking their inbox or logging in.
All the app needs is your Twilio Account SID, auth token and sending number. Enter them in the Twilio SMS app and your store starts sending texts.
Add Twilio SMS to your store and keep customers informed at every step of their order.
Owner-Run Store
A store owner who is often away from the desk sets the app to send after payment is complete and adds their mobile number for admin messages. Each paid order arrives as a text, so the owner can start packing right away.
Store With Busy Customers
A store sets the app to send on every status update and writes a short message for its Shipped status. Customers get a text with their order ID as soon as the order leaves the warehouse.
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Text customers through Twilio when their order status changes, in your own wording, and alert your team's numbers too.
